The Guidebook produced by this research will provide step-by-step guidance to transportation agencies, e.g. DOTs, on how to select superior performance targets to achieve objectives for the highway and other modal systems; criteria to evaluate the effectiveness of performance measurement systems, and documentation on the best practices, analytical tools and data available for setting effective performance targets. The product will help agencies to systematically review existing performance targets that have been set by historical practice in order to determine whether superior targets can be adopted to increase customer satisfaction while reducing costs.
External link: http://trid.trb.org/view/2008/P/1246325
Publisher: Georgia DOT
Year published: 2010