This article provides insight into New Brunswick's successful Continuous Improvement initiative through four key elements. These elements include: build employee-driven CI into Core Management System; take full advantage of financial crises; conduct a measured rollout; use multiple methods to get at the different types of problems.
External link: https://docs.google.com/viewer?a=v&pid=sites&srcid=c3RhdGUuY28udXN8bGVhbi1pbnRlcmNoYW5nZXxneDozNzgyYzRjNjllOTY5N2Uy
Publisher: Journal of Government Financial Management
Year published: 2015