This guide provides informational support for government agencies' implementation of Lean and Six Sigma, two methods for improving an agency's organizational performance. It includes extensive metrics experience from the U.S. Environmental Protection Agency, state environmental agencies, and other federal agencies.
External link: https://docs.google.com/viewer?a=v&pid=sites&srcid=c3RhdGUuY28udXN8bGVhbi1pbnRlcmNoYW5nZXxneDoxMjc3NmEzOTY2YTdiOWFh
Publisher: Environmental Protection Agency
Year published: 2009