Lean Techniques: Voice of the Customer

Abstract:

The video guides Lean improvement teams on how to identify who their customers are, how to better understand those customers, and why the customer's opinion is crucial to Lean processes.



External link: https://www.youtube.com/watch?v=LXNKMf9yovs&feature=youtu.be
Publisher: Premier Brad Wall
Report number:
Year published: 2017

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