NY MTA: Enterprise Asset Management Principles for Customer-Centric Approach – 2018 San Diego TRB TAM Conference


This presentation from the 12th National Conference on Transportation Asset Management details how to communicate a vision. It is about the New York MTA "using Enterprise Asset Management principles to shift an organization’s operational focus to a customer-centric service model for better strategic alignment."

External link: http://onlinepubs.trb.org/onlinepubs/Conferences/2018/AssetManagement/Francisco_ChuaUsingEnterpriseAssetManagement.pdf
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Year published: 2018

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