NCHRP Research Report 1164: The Business Case for Knowledge Management: A Guide provides state departments of transportation and other transportation agencies with practical tools to assess and measure the value of knowledge management (KM) initiatives. As experienced staff retire and collaboration across disciplines increases, agencies face growing challenges in preserving institutional knowledge and ensuring effective knowledge transfer. The guide outlines approaches for evaluating how KM practices contribute to improved business processes, workforce development, and organizational performance. It helps agencies articulate the return on investment of KM activities and integrate them into broader performance management strategies.

Accompanying the report, NCHRP Web-Only Document 437: Assessing and Measuring the Business Value of Knowledge Management documents the research effort and provides additional detail supporting the guide’s development.