Using Performance Measures to Manage Change in State Departments of Transportation

Abstract:

The objective of this project is to develop a simple and practical guidebook aimed at CEOs of state Departments of Transportation outlining ways to implement best practices for incorporating the use of performance measures into management practices and strategic planning.



External link: http://apps.trb.org/cmsfeed/TRBNetProjectDisplay.asp?ProjectID=532
Publisher: TRB
Report number: NCHRP 20-24(20)
Year published: 2003

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