Measuring the Effectiveness of Public Involvement in Transportation Planning and Project Development
This research report develops a toolkit for transportation practitioners to measure the effectiveness of an agency's public involvement. A score is developed based on a couple different indicators and the agency's own perceptions. The toolkit may be used to compare different public involvement strategies and track an agency's performance over time.
Resource Types: Research Report
Capabilities: Communication
Management Processes: Monitoring & Adjustment, Performance Reporting & Communication