NCHRP Research Report 1189: Fostering Implementation of Knowledge Management: A Guide, produced by TRB’s National Cooperative Highway Research Program, documents the evolution of KM at state DOTs, identifies successes and challenges, and provides strategies to support long-term KM investment and sustainability. The report is designed to help agencies adopt KM practices that minimize disruptions, maintain organizational continuity, and preserve crucial institutional knowledge as experienced employees retire or leave the agency.

Resource Types: Research Report
Capabilities: Organization & People
Management Processes: Performance Based Planning & Programming, Strategic Direction