TCRP Research Results Digest 120: On-Demand Transit: Quality of Service Measures and Standards, produced by TRB's Transit Cooperative Research Program, examines how transit agencies and other operators across North America assess the performance of on-demand transit services, with a particular focus on QOS. The digest identifies metrics and benchmarks used to evaluate these services and documents the development of the QOS framework for on-demand transit used in the Transit Capacity and Quality of Service Manual (TCQSM), Fourth Edition. TCRP Research Results Digest 120 summarizes one of 12 small research tasks conducted to support the development of new content for the TCQSM, Fourth Edition.

Infrastructure Assets: Transit Assets
Resource Types: Research Report
Capabilities: Data & Information Systems
Management Processes: Monitoring & Adjustment, Strategic Direction