This synthesis report provides an overview of the purpose, use, and application of performance measures, service evaluation standards, and data collection methods at North American transit agencies. The report addresses the service evaluation process, from the selection of appropriate metrics through development of service evaluation standards and data collection and analysis to the identification of actions to improve service and implementation."
External link: http://www.trb.org/Main/Blurbs/179068.aspx
Report number: TCRP Synthesis 139
Year published: 2019