This report focuses on organizational structures and management approaches which engender collaboration and communication within DOTs and result in the adoption of new technologies and innovative programs. The scan team interviewed various aspects of leadership, culture and organization at Utah, Maryland, Washington State, Tennessee, Iowa, and Minnesota DOTs to uncover their methods for success. The results of the interviews are organized into: leadership and cultural traits; peoples' knowledge, skills, and abilities; organizational structures; business process improvements; performance management; and collaboration.

Infrastructure Assets: Highway Assets
Resource Types: Research Report
Capabilities: Organization & People, Tools & Technology
Management Processes: Performance Based Planning & Programming